This Refund Policy explains when VisitXO refunds a subscription and how to request it. VisitXO is based in Morocco. For any question, contact us at contact@visitxo.com.
In short: you can request a full refund within 7 days of the purchase date in the cases listed below. Subscriptions are prepaid and do not renew automatically.
1. Refund period
Refund requests must be made within 7 days of the purchase date. Requests made after 7 days are not accepted.
2. When you get a full refund
Within the 7-day period, we give a full refund if:
- The service does not work on a supported device, and our support team could not fix the problem within 48 hours.
- You were charged more than once for the same order.
- You did not receive your login details within 24 hours of payment.
3. When a refund is not possible
- You changed your mind after receiving your login details, and the service works.
- The device or app you use is not supported.
- Your internet provider blocks the service.
- Your internet speed is lower than the recommended speed (15 Mbps for HD, 25 Mbps for 4K).
- Your subscription was suspended because the account was shared (see our Terms of Service).
- The request is made more than 7 days after the purchase date.
4. How to request a refund
Contact us by WhatsApp or by email at contact@visitxo.com, and include:
- Your order number.
- The email address you used for the payment.
5. How refunds are paid
- Approved refunds are processed within 7 business days.
- The refund is sent to the same payment method used for the purchase.
- Payments made in cryptocurrency are refunded at the US dollar value of the order at the time of purchase.
6. Stopping use before the end of your subscription
Subscriptions are prepaid and end on their own at the end of the period; there is no automatic renewal. If you stop using the service before the end of your subscription, it stays active until its end date. No refund is given after the 7-day period.
7. Contact
VisitXO · Morocco · contact@visitxo.com